Payment Terms

Last Updated: May 25, 2024

These Payment Terms govern all transactions and billing arrangements between you and Body Cue Studio ("we," "us," or "our") in connection with your use of our platform and services available at bodycuestudio.com. By purchasing a subscription, registering for a webinar, or otherwise initiating a payment through our platform, you agree to these Payment Terms in full.

1. Accepted Payment Methods

We accept payments through the following methods:

Major credit and debit cards (Visa, Mastercard, American Express)
Debit cards bearing a major network logo
Other payment methods as displayed at checkout

All payment information is processed through a secure third-party payment processor. We do not store your full card details on our servers. By providing payment information, you represent that you are authorised to use the selected payment method and that the information you provide is accurate and complete.

2. Pricing and Fees

2.1 Published Prices

All prices are displayed on the platform at the time of purchase. Prices are shown inclusive or exclusive of applicable taxes as indicated on the checkout page. We reserve the right to modify pricing at any time; however, any price change will not affect an order already confirmed and paid.

2.2 Taxes

You are responsible for any applicable taxes, levies, or duties imposed by relevant authorities in connection with your purchase. Where we are required by law to collect taxes, these will be added to your total at checkout and clearly itemised before you confirm payment.

2.3 Currency

Transactions are processed in the currency displayed at checkout. If your payment method is denominated in a different currency, your bank or payment provider may apply conversion fees or exchange rates, for which we bear no responsibility.

3. Billing and Payment Processing

3.1 One-Time Payments

For single purchases such as individual webinar registrations or one-off course enrolments, payment is due in full at the time of purchase. Access to the purchased content or event is granted upon successful confirmation of payment.

3.2 Subscription Billing

Where subscription plans are offered, your payment method will be charged automatically at the beginning of each billing cycle (monthly or annual, as selected). Billing continues until you cancel your subscription in accordance with Section 5 of these Terms.

3.3 Failed Payments

If a payment fails, we will attempt to notify you using the contact details associated with your account. We may retry the charge one or more times within a reasonable period. If payment cannot be collected after reasonable attempts, access to paid features or content may be suspended until the outstanding amount is settled.

3.4 Payment Confirmation

Upon successful payment, you will receive a confirmation to the email address registered on your account. This confirmation serves as your receipt. Please retain it for your records.

4. Refund Policy

4.1 General Position

All purchases are considered final unless otherwise stated at the point of sale or required by applicable consumer protection obligations. We encourage you to review all available information about a service, webinar, or subscription plan before completing your purchase.

4.2 Eligibility for Refund

A refund may be considered in the following circumstances:

A live webinar session was cancelled by us and no equivalent replacement was offered
You were unable to access purchased content due to a verified technical fault on our platform
A duplicate charge was processed for the same purchase
A refund request is submitted within 7 days of purchase and the content or session has not yet been accessed or attended

4.3 Non-Refundable Items

The following are not eligible for refund:

Purchases where the content has already been accessed, streamed, or downloaded
Webinar sessions you registered for but did not attend
Subscription fees for billing periods already in progress where the service has been available
Promotional or discounted purchases where refund exclusion was stated at checkout

4.4 Requesting a Refund

To request a refund, contact us at contact@bodycuestudio.com with your order reference, the email address used for the purchase, and a description of the reason for your request. We will review your request and respond within 10 business days. Approved refunds will be returned to the original payment method within 5 to 10 business days, depending on your payment provider.

5. Cancellation of Subscriptions

You may cancel a subscription at any time through your account settings or by contacting us directly. Cancellation takes effect at the end of the current billing period. You will retain access to subscription features until that date. No partial refunds are issued for unused time within an active billing period unless required by applicable law.

We reserve the right to cancel or suspend your account and access to services if these Payment Terms or our general Terms of Service are violated, or if fraudulent activity is suspected in connection with your account.

6. Disputes and Chargebacks

If you believe a charge on your account is incorrect, please contact us at contact@bodycuestudio.com before initiating a dispute or chargeback with your bank or card provider. We are committed to resolving billing concerns promptly and in good faith. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution of the dispute.

We reserve the right to contest any chargeback we believe to be unwarranted and to provide relevant transaction records and evidence to the relevant payment processor or financial institution.

7. Promotional Codes and Discounts

From time to time, we may offer promotional codes, discount vouchers, or special pricing. These offers are subject to the specific terms communicated at the time of the promotion, including expiry dates, eligible products, and usage limits. Promotional codes cannot be combined with other offers unless explicitly stated, cannot be exchanged for cash, and are non-transferable.

8. Changes to Payment Terms

We reserve the right to update or modify these Payment Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify you via the email address associated with your account or through a notice on the platform. Continued use of our services following the effective date of any update constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions about these Payment Terms, billing on your account, or any transaction, please reach out to us:

Email: contact@bodycuestudio.com
Phone: +64 4 234 6212
Address: 79 Miro Street, Tauhara, Taupō 3378, New Zealand